Privacy Policy

Introduction

360 Auto Group LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 360autogroupllc.com (the "Site") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for our services
• Contact us through our website or chat feature
• Subscribe to our newsletter
• Create a customer account
• Schedule an appointment

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (make, model, year, VIN number)
• Service history and preferences
• Photos of vehicle damage or issues
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Geographic location (general area based on IP)

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Essential Cookies: Enable basic site functionality and security
• Analytics Cookies: Understand how visitors interact with our Site to improve performance
• Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences (such as theme choice)

Managing Cookies

When you first visit our Site, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect Site functionality.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests and quotes
• Communicate with you about appointments, services, and promotions
• Send you newsletters and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Analyze Site usage to improve user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email delivery, analytics, payment processing)
• Insurance Companies: When processing collision repair claims with your consent
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: